General terms and condition:
- Rates are per person a day for a minimun stay of 3 nights
- Reservations are valid after the receipt of an advance payment equivalent to 30% of the price of your stay.
- The advance payment which is required to confirm your reservations is considered a guarantee of your booking and not a prepayment for hotel service. If is therefore not refunded upon cancellation (IZGB Art. 1385 and 1386), unless guests dispose of a travel cancellation insurance.
- In case of anticipated or delayed arrival, the occupied rooms are fully charged.
- We accept only written cancellations. In case of cancellation 2 weeks prior to arrival we will charge 70% of the price of your stay. In case of late cancellation we have to charge 100%
- Rooms may be entered after 14.00 on arrival day. If you intend to arrive earlier, please inform us in advance and we will try to get the room ready for you before 14.00.
- On departure day, rooms must be vacated within 10.00.
- We accept payments in cash, by bancomat, VISA, MaterCard and cheque
- Unfortunately we can't accept pets
- No smoking: Please don't smoke in the rooms and in the common areas of the hotel
- For children 0-2 years old 50%, for kids 3-5 years old 30% if accommodated in additional bed in their parents' room.
- For third bed for children or adults, 10% discount.
- For single bedroom we charge a supplement of 11,00 € a day in Summer and 16,00 € a day in Winter
- WIFI connection is awailable in the rooms, reception and bar
- Keys: We kindly ask you to take your room key with you. With your room key you can enter the wellness area and the ski room. After 11.00 pm you need your key to open the main door.
- No smoking: Please don’t smoke in the rooms and in the common areas of the hotel.
- Check-out: On the day of your departure we kindly ask you to vacate your room by 10.00 am.
- Pool and wellness area are for the exclusive use of hotel guests. It is not allowed to bring external guests to the wellness area.
- Please don’t enter with shoes.
- Children under 14 years are welcome to the swimming pool but are not allowed to enter the wellness area
- All swimmers must wear a bathing cap.
- We kindly ask our guests to not enter the saunas with synthetic clothing (swimsuit), and to use the bath towels provided by the hotel. Towels are at free disposal of our guests while your personal bathrobe can be rented at the reception desk.
- Breakfast: 07:30 - 10:00
- Dinner: 19:30 - 20:15
- Pool: 7.00 - 19.00
- Wellness area: 16.00 - 19.00